Refund and Cancellation Policy for PehliKhushi.com:

We want to ensure a seamless and satisfactory shopping experience for our customers at PehliKhushi.com. This Refund and Cancellation Policy outlines the procedures for cancellations, returns, and refunds. By making a purchase on our website, you agree to the terms and conditions stated below:

1. Cancellation Policy:

1.1 Order Cancellation by Customer:

Customers can request order cancellations before the order is shipped. To cancel an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request. If the order has already been shipped, the cancellation request will be treated as a return (see section 2).

1.2 Order Cancellation by PehliKhushi.com:

In rare cases, we may need to cancel an order due to unforeseen circumstances, such as product unavailability or technical issues. If we cancel your order, we will inform you promptly, and a full refund will be issued to your original payment method.

2. Return Policy:

2.1 Eligibility for Returns:

We accept returns for items that are damaged, defective, or not as described. To be eligible for a return, the following conditions must be met:

- The request for return must be made within 7 days from the date of delivery.

- The product must be unused, in its original packaging, with all tags and accessories intact.

- The return must be accompanied by a valid proof of purchase.

2.2 Non-Returnable Items:

Certain items are non-returnable for hygiene and safety reasons. These may include but are not limited to undergarments, earrings, and certain personal care products. Custom-made or personalized items are also non-returnable.

2.3 Return Process:

To initiate a return, please contact our customer support team with your order details and the reason for the return. Once your request is approved, you will receive instructions on how to proceed with the return. Please ensure that the product is securely packed to prevent damage during transit.

2.4 Return Shipping:

Customers are responsible for the shipping costs associated with returning the product unless the return is due to our error (e.g., a defective item). We recommend using a trackable shipping method for your return.

3. Refund Policy:

3.1 Refund Process:

Once we receive and inspect the returned product, we will notify you about the status of your refund. If the return is approved, a refund will be initiated to your original payment method within 45 business days.

3.2 Refund Amount:

The refund will include the purchase price of the returned product, excluding any shipping or handling fees. In the case of promotional discounts or coupons, the refunded amount will reflect the actual amount paid.

3.3 Refund Processing Time:

The time it takes for the refund to be reflected in your account may vary depending on your payment provider.

4. Contact Us:

If you have any questions or need assistance regarding our Refund and Cancellation Policy, please contact our customer support team through the provided channels on our website.

Last Updated: 20 July, 2023